On-demand web-based simulations with digital humans, available 24/7.
Scheduled classroom or live roleplay sessions, limited by availability.
Accessibility
Mock sales meetings are available 24/7 at the click of a button, whenever reps need.
Weekly to monthly mock sales calls. Difficult to arrange, reliant on other's availability, moved and cancelled meetings affect structure and consistency of training.
Rep engagement
High rep engagement and user preference (94% user recommendation score); gamification of sales training.
Highly engaging format, although reps may struggle to disengage from the reality that they are roleplaying with their boss, a professional coach, or peer. Possible undue pressure and awkwardness.
Personalization
Adaptive training tailored to ICP, selling methodologies, individual performance and goals, and more.
Adaptive based on what the sales manager or coach knows about the rep.
Feedback and coaching
Instant, consistent feedback based on employer's rubric — plus performance data and analytics for managers and coaches to use for effective 1:1 mentorship.
Feedback provided in the moment, after mock sales conversation has concluded. Ongoing performance and analytics at the sales manager or coach's discretion.
Scalability and cost
Highly scalable with reduced travel/time costs; train tens of thousands of reps at once.
High logistical and trainer costs; harder to scale consistently.
Skill retention
Interactive, lifelike roleplay allows for active learning, building rep confidence and memorability of training. 82% retention of information learned and reinforced through these scenarios.
Only 44% retention of information learned. Reinforcement through regular in-person training is crucial to knowledge and skill retention. Dedication to structured, daily, real-life roleplay can improve retention skills.
Speed and ramp time
Accelerates ramp time; reps practice real conversations and train how to sell their employer's products and services; 24/7 availability gives greater resources for new hires.
Onboarding is through traditional in-person roleplay is slower; relies on ad-hoc coaching and scheduling.