When time is money, every interaction counts
Digitally “cloning” someone like UBS Switzerland Chief Economist Daniel Kalt means giving clients a way to start a conversation, whenever they need.
Background
If you live in Switzerland, you’ve likely seen Daniel Kalt in the newspapers or on TV, where he gives his economic forecasts and advice. But you might also get a chance to speak to Digital Dani, a UneeQ digital human designed to “clone” the voice, knowledge and charisma of the real thing.
Solution
Digital Dani uses UBS’s incredibly in-depth economic forecasts to have a conversation with UBS clients. Much like the real thing, they get the experience of speaking with an expert, but now have the ability to chat to him whenever they like, for as long as they like. Who said you can’t be in two places at once?
Results
Aggregated metrics from
our digital human projects
2X
increase in online
conversion rate.
300%
increase in
customer engagement.
9/10
people say a digital human
channel is easy to use.
