UneeQ digital humans are taking travel experiences to new heights—providing curated travel experiences, personalized tourism guidance, digital sales coaching, and customer support in any language.
Travel experiences are filled with emotion. They can be times of excitement and adventure, but also confusion and stress. From visas to changing schedules, transfers, and countless travel requirements and details – there’s a lot of complexity for customers to navigate.
That’s what digital humans are for: nurturing the positive sentiments and reducing the negative through immediate, humanlike support.
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A delayed flight, a missed connection, a once-in-a-lifetime trip that just went sideways — travel runs on conversations that need to go right the first time.
UneeQ's Immersive Training Platform turns those moments into practiced skill. Frontline staff, contact center agents, and concierge teams roleplay service recoveries, upsells, and complex bookings with emotionally intelligent digital humans — building empathy, product fluency, and confidence before they face a real traveler.
Because in travel, the experience is the brand.
As the record eight-time winner of Airline of the Year, Qatar Airways is known for elevating travel experiences. Which is why they employed Sama, its UneeQ AI cabin crew, and the first of its kind.
Sama is an embodiment of the luxurious airline brand, with a personality built on professionalism and attentiveness to the customer’s needs. She engages with her audience on Instagram , helps eager travelers find their next adventure, and even allows people to book flights—all through natural, human conversation.
Fun Sama facts:
"The deployment of Sama in the airline industry underscores the importance of establishing personal connections with our passengers. Approachable and friendly, these authentic interactions will help us increase customer engagement and offer best-in-class services.”
– Babar Rahman, Vice President Marketing.
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