Guide customers to products and services they’ll love – simply, effectively and digitally. Let us introduce you to the new face of customer experience, powered by AI.
why digital humans
Get to the heart of telecommunication.
From the telegram to the smartphone, the telcos that have survived generations have done so by bringing technology into people's lives. This technology has to be efficient and convenient, yes; but it also has to enable great communication – not limit it.
Digital humans exist to reignite online customer interaction and engagement for forward-looking telcos.
Simplify, create fun, convert.
Just some of reasons why major telco providers employ UneeQ digital humans.
Smooth out complex customer journeys.
Just try and count how many different products and services today's telecommunication and cable providers offer. Digital humans use natural conversation and a dynamic UI to understand what customers want and guide them directly to it.
Functional can be FUN too.
How would you rate your current customer journeys on a scale of frustrating to fun? Digital humans engage in a number of ways – from playing games with customers as part of brand activation campaigns, or by simply having a one-on-one conversation.
Boosting the bottom line.
By creating simpler, more engaging workflows, our digital humans have seen online conversion rates jump by as much as 2x, while increasing cross-selling and reducing cart abandonment rates, too.
"Our customers love Selena and appreciate the more emotional and fun way of interaction compared to ordinary text-based chatbots. We believe in the potential of digital humans to lower concerns and increase the acceptance of AI based self-services."