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Intelligent orchestration
of real-time AI conversation.
With Synapse, our proprietary intelligent orchestration platform, UneeQ enables enterprise organizations to create highly relevant and engaging real-time digital human conversations.
Synapse brings together contextual knowledge, customer data, private and public large language models (LLMs), retrieval-augmented generation (RAG), natural language processing (NLP), memory, pronunciation guides, languages, AI voice, and your chosen integrations – and orchestrates them all instantly.
Because sometimes real humans aren’t available.
Lifelike AI-to-user interactions.
Make digital conversations engaging with 3D avatars that are designed to look digital while still feeling alive to foster brand trust and enticing interactions.
Brand-safe conversational AI.
Improve generative AI responses by intercepting inappropriate input, controlling the knowledge base, and filtering output based on your brand guidelines.
Human experiences at scale.
Every customer deserves a human experience. Whether they’re in-person or online. Digital humans are always-on, anytime, anywhere – in virtually any language.
How Synapse™ intelligent orchestration works.
Real-time digital human interactions are hard to achieve. But with Synapse, we’ve mastered them. Our platform pulls together huge amounts of data, services, and integrations and allows your digital human to communicate all of it. To your customers, it’ll just take a matter of milliseconds.
The future of digital conversations.
Multilingual
Service a diverse customer base through hundreds of languages and dialects – access new global regions.
LLM orchestration
Synapse determines when conversations should draw from your internal data and when to rely on third-party models, like ChatGPT and other LLMs with built-in conversational prompts keeping conversations on-brand and brand-safe.
Contextual relevance
Synapse understands the nuances of conversation, drawing on memory and training to provide responsive, personalized experiences.
Customer testimonials.
Frequently asked questions.
Some of our most common questions about Synapse.
Synapse is an intelligent AI backend system that orchestrates the many moving parts that make great digital human experiences. Everything from speech to language, AI models and NLP, internal data like inventory software and CRM. Synapse is the brain that controls how all these things are used in natural, free-flowing AI conversation. And it does this in milliseconds to create a real-time response.
Synapse is a fee-based service added on to your UneeQ digital human subscription. Our team will be able to give you an accurate price depending on the level of service you require. Simply book a meeting and we can provide a quote.
There are three things: our quickly approaching decade of expertise in digital human technology; our experience working with tools like Open AI’s large language model since GPT-3 launched in 2020; and our tenure building digital humans for some of the biggest brands in the world.
This experience made the development of Synapse possible. And like all UneeQ products, Synapse benefits from being commercially focused, simple to use and fast to implement.
Synapse can orchestrate the use of any current large language model, NLP or conversational AI platform. It also orchestrates the use of data from your company’s internal systems, like your CRM, eCommerce software, product information and CMS. Other third-party tools can also be used to drive digital human conversation, from AI voice providers to your own TTS (text-to-speech). If you have a technology you’re unsure about, simply contact our team – we’re happy to help.
As part of building your digital human, our team will work with you on establishing parameters and guardrails for the experience. Synapse then orchestrates when the digital human uses curated responses and when it lets the LLM respond. Through chaining, the conversation remains factual, consistent and relevant to users.
Your UneeQ representative is on-hand to answer any other questions you might have. Current customers can contact their customer success rep. If you’re not yet a customer, you can book a meeting, and one of our experts can introduce you to a digital human demo.
Powerful use cases,
built for your customers.
Some of the industries we most commonly work in. Can’t see yours listed? Get in touch and let’s create something new!
Banking
Digital humans simplify complex subject matter to guide and empower people around financial matters.
Retail
From store guides to product geniuses and skincare experts, explore the use cases that are driving retail innovation.
Technology
Bring us your software, your platform or your product. We’ll bring it to life with a digital human user experience.