Train your team on challenging customer conversations with AI-powered digital humans that respond like real people. Build confidence through realistic, face-to-face practice—so your reps handle high-stress moments with skill, not panic.
Watching training videos about customer service doesn't prepare your team for the moments that matter—the difficult, stressful conversations where reps need skill, confidence, and craft to leave people satisfied.
Immersive Customer Service Training gives reps a safe space to hone their skills and practice the moments that matter.
Now customer service reps can have realistic, face-to-face roleplay—only not with real customers.
UneeQ is trusted by
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Angry customers, service recovery, de-escalation, compliance—customize training situations to match your organization's specific challenges.
Engage with lifelike digital humans displaying authentic emotions. They interrupt, escalate, and test your reps—just like real customers.
Training performance metrics analyze empathy, communication skills, and much more. Reps receive actionable recommendations after every session.
Identify training gaps instantly. Managers access team-wide analytics showing who's improving, who needs coaching, and who's ready to step up.
Build your team's confidence and capability for handling customers. Immersive practice develops muscle memory for de-escalation, empathy, and problem-solving—without the consequences.
Did you know?
83% of high-performers received training on empathy compared to just 44% of under-performers.
Onboard new customer service reps better, preparing them for their first real interaction. Practice handling common customer questions, explaining policies, and much more.
Did you know?
60% of customer service agents say they feel unprepared for their first customer interactions.
Every interaction shapes your brand reputation. Providing a safe space to make mistakes and learn from them gives your team the confidence to deliver excellence consistently, even under pressure.
Did you know?
79% of consumers switch to a competitor after discovering they offer better customer experience.
Transform passive customer service training into active skill-building with measurable results. Scale consistent, high-quality training across your global teams.
Did you know?
We have a 94% recommendation score from our users (that's 3X traditional training!)
“Approachable and friendly, these authentic interactions will help us increase customer engagement and offer best-in-class services."
Babar Rahman
Vice President Marketing at Qatar Airways
“Our digital human signifies Deutsche Telekom's commitment to innovative customer service, not only for tech aficionados but for all.”
Daniel Garcia Catalan
Innovation Manager for Sales & Service at Deutsche Telekom
"Our goal is to build a connected and engaged community that can foster a more prosperous future for the citizens of Amarillo."
Rich Gagnon
Chief Information Officer at City of Amarillo
Let's answer some of the most common questions people have about
our customer service roleplay training solution in this FAQ.
Traditional roleplay doesn't feel real. Practicing with colleagues makes people self-conscious, they worry about judgment, or don't take it seriously. UneeQ digital humans simulate actual customer interactions that feel genuine. Learners engage authentically, practice without fear, and build real confidence.
Our digital humans are powered by proprietary Synanim™ animation technology and advanced LLM orchestration, creating genuinely lifelike expressions, gestures, and responses. They display authentic reactions (friendly, frustrated, confused, angry, and many more emotions) simulating real customers. Your team practices reading visual cues and emotional intelligence.
Absolutely. We tailor AI personas, customer scenarios, policies, compliance requirements, and product details to match your industry, brand voice, and specific service challenges. Your team practices situations they'll actually face.
Our clients see measurable impact: 95% training effectiveness, 2X better knowledge retention, 3X higher engagement, and dramatically improved onboarding times. Teams report feeling more confident, prepared, and ready for high-stakes conversations—and that confidence translates directly to performance.
Yes. Unlike text chatbots or voice-only training, our digital humans provide full face-to-face visual interactions. Your team practices reading body language, facial expressions, and non-verbal cues critical for in-person service in retail, hospitality, healthcare, banking, and other face-to-face environments.
Teams build active listening, empathy, clear communication, problem-solving, policy explanation, de-escalation, emotional intelligence, service recovery, and maintaining composure under pressure. Instant feedback shows which techniques work and areas needing improvement.
After each interaction, trainees and managers receive detailed performance scorecards showing communication effectiveness, active listening scores, empathy demonstrated, problem-solving approach, goal attainment, and any custom metrics you define. Track progress over time and identify coaching opportunities.
Traditional training achieves 20-30% completion rates with 90% information loss within one month. UneeQ's immersive training delivers 95% effectiveness with 2X better knowledge retention and 3X higher engagement—because your team actually practices skills instead of just learning about them.
Most teams begin practicing within days. We provide onboarding support to configure scenarios and get your team comfortable with the platform fast. Browser-based access means no special equipment required—practice anywhere, anytime on desktop or mobile.
Yes! Practice works best when our AIs can replicate your customers, in your industry, and simulating the conversations your reps are most likely to have. Setting up new scenarios is easy, and provides a chance to define personas, goals, and much more. And, of course, we can help you every step of the way.
No, the UneeQ Immersive Training Platform is completely browser-based. That means no VR headsets or any expensive hardware peripherals are needed to provide the most immersive customer roleplay experiences your teams have ever had — at limitless scale.
