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Training
Services
A team that stays calm, fixes the problem, and keeps the customer. They get there through AI roleplay, face to face with digital humans who push back like real customers, with live coaching after every session.
Watching training videos about customer service doesn't prepare your team for the moments that matter — the difficult, stressful conversations where reps need skill and confidence to keep everyone happy.
The moments that shape your brand's reputation happen face to face, under pressure, and in live conversation.
Interactive customer service training lets your team rehearse these conversations first, in a safe space, where they practice the way you want every customer handled.
UneeQ is trusted by
Angry customers, service recovery, de-escalation, and compliance moments, built around your policies, products and brand voice. When a policy or product changes, update the scenario the same day.
Our digital humans show impatience, confusion, and rising frustration. They interrupt and escalate like real customers, so your team learns to read the person in front of them.
AI Buddy, an AI customer service coach, debriefs every learner face to face, using your service standards, the transcript and scores. It's there 24/7, across every shift.
Same scenario, same difficulty, fair scores. Endorsements confirm who's ready to go solo, with readiness data you can put next to CSAT and complaints.
Give your team calm, repeatable ways to handle upset customers and fix problems on the spot. Practice builds habits that hold up at the counter.
Did you know?
85% of managers say UneeQ's Immersive Training Platform saves them time on coaching.
Onboard new customer-facing staff faster. They practice common questions, policy explanations and their first tough customer before a real one walks in.
Did you know?
90% of learners find UneeQ less stressful than live roleplay, so new hires can practice without the nerves.
Every in-person interaction shapes your brand, from retail floors to hotel lobbies and clinic front desks. Realistic practice means consistent service under pressure, in every location.
Did you know?
Immersive Training Platform scores 95% for training effectiveness, so service quality holds up in every location.
Turn passive customer service training into practice people come back to. It's AI transformation your customers will notice, for all the right reasons.
Did you know?
We have a 94% recommendation score from our users (that's 3X traditional training!)
"This gives our young adults the practice and the support they need to thrive. AI can help them close equity gaps and become productive in the workplace faster."
Dan Rhoton
CEO of Hopeworks
"This launch is part of Pearson’s mission to harness the power of learning science and AI to close workplace skills gaps and help businesses unlock their employees’ full potential."
Giovanni Giovannelli
Managing Director at Pearson
“Our digital human signifies Deutsche Telekom's commitment to innovative customer service, not only for tech aficionados but for all.”
Daniel Garcia Catalan
Innovation Manager at Deutsche Telekom
Answers to the questions customer service, CX, and L&D leaders ask us most.
Peer and manager roleplay doesn't scale. Every session takes a manager's time, and quality depends on who's playing the customer. With UneeQ, every employee practices the same scenarios whenever they need to. Managers get their time back, and you get performance data across the whole team.
Very. Synanim™ drives lifelike expressions and gestures, and our Digital Human OS keeps each customer persona consistent, for consistent, reliable roleplay training. Our digital humans react as friendly, confused, frustrated, or confrontational customers, and those emotions can visually escalate in behavior, including while the learner is talking, so people can practice reading visual cues.
Absolutely. You can easily tailor personas, scenarios, policies, compliance rules, and product details to your industry and brand voice. Your team practices the situations they'll really face.
Yes. Clients see 95% training effectiveness, 2× knowledge retention, and 3× higher engagement. Teams also tell us they feel more prepared for the conversations that used to rattle them.
Yes, that's what it's built for. Your team practices reading body language, facial expressions, and non-verbal cues, the skills that make the different in retail, hospitality, healthcare, banking branches, and other in-person settings. It works as retail customer service training and retail sales training too, where service and selling happen in the same conversation.
Soft skills like active listening, empathy, clear explanations, problem-solving, de-escalation, service recovery, and staying calm under pressure. After each session, AI Buddy (our AI coaching feature) debriefs them face to face and answers their questions. It also works as customer support training for teams who help people in person.
After every session, our 3D Analytics shows how each person came across as well as what they said, with scores against your own service goals. Endorsements show who reached a passing grade, and managers can track progress across individuals and teams over time.
Traditional training explains what good service looks like. UneeQ lets your team practice it until it holds up under pressure. That's the difference between knowing the policy and handling the customer in practice.
Within days – or even hours. We can help you set up your first scenarios, and because it runs in the browser, there's no special equipment. Your team can practice from any location, on any shift.
Pricing is simple: per seat, per month, with every feature included. There are no tiers to decode or overages that will blow out your budget, just simple pricing. Book a demo to get your per-seat price.
No. The Immersive Training Platform is customer service training software that runs in the browser. There are no headsets or special hardware, just a device with a camera and microphone.
Book a demo and we'll show you the platform built around your customers. Or get hands-on today and start a free 30-day trial.
