Create an AI that speaks human with these five essentials
What went wrong with Clippy—the virtual assistant pioneer people loved to hate?
Writing for a digital human means writing for the ear, not the eye. There’s a HUGE difference, says Kevin Adams, Conversation Experience Designer at UneeQ. Here are five tips to nailing natural, conversational AI.
A talk to remember | Human conversation can be CX game-changer in insurance
Microsoft’s ‘90s paperclip assistant taught us all about computer conversations—teachings you have to take into account when you design digital humans for a living, as UneeQ’s Head of Professional Services, Simon Grieve, explains.
When you consider what customer experience and customer service could be like in the insurance industry, and compare it to what it’s actually like today, it’s easy to see where digital humans fit into the future of insurtech.